Infinity Jewellery Infinity Jewellery Contact Us
  FAQ's
Why Choose Infinity Jewellery?
Our mission is to deliver the world's finest and exclusive lines of jewellery at unbeatable prices to fit discerning shoppers of all budgets.
- We are fanatical about quality and passionate about design. Our collection, a mix of style and elegance combined with the glamour and magnificence of our high-quality stones, meets the requirements of the most sophisticated and demanding ladies.
- Our commitment to you is to give you quality products at fair prices. We are able to offer our products at the best possible price, half of the normal high street jewellery price.


What is Infinity Jewellery’s privacy policy?
Infinity Jewellery Ltd does collect demographic data and personal data to provide you a better internet experience. Your personal details will remain private and confidential. We will never sell, rent, barter or share your personal details in any way with any other company. All data collected is for our internal use only.
We hate spam as much as you do. We will NEVER send you any unsolicited e-mail. If you choose to subscribe to our free weekly newsletter, you will receive your newsletter once every week. Clear unsubscribe details are always shown on the newsletter.
If you choose not to receive our free weekly newsletter, we will only contact you to answer your queries and/or send you your order confirmation. We will not contact you anytime else. We may from time to time, send you pertinent information on special offers, giveaways or special discounts should you choose to subscribe to it. In any case, you will receive no more than one of such e-mail every week.
We may from time to time post up surveys to measure your response to certain new additions to the website. As a rule, you are never forced to fill in these surveys. Furthermore, should you choose to fill in the surveys, you can choose to remain anonymous.
We do not automatically collect any of your personal information (i.e. name, address, telephone number, e-mail address). There are circumstances in which you may volunteer this information, and in this event, the details are kept secure and confidential. The information will only be used for purposes made known to you at the time the information is collected, or for the purposes specified in this Privacy Policy. Infinity Jewellery Ltd are not responsible for the content or privacy practices of other sites which have links on our pages.


Why purchase on the internet?
Buying online eliminates the layer of wholesalers which can save you up to 60% of high street prices. Unlike most diamond websites, we do not buy our stones from other wholesalers. We work in collaboration with our sister company, a wholesaler and a jewellery manufacturer itself. Our sister company buys large quantities of stones which gives us huge negotiation power with our suppliers and enables us to obtain the best possible price for our gems. The introduction and the incredible growth of the internet gave us the opportunity to shorten the supply chain and reach our customers directly, eliminating the need for a middle man and enabling us to pass our savings directly on to you. We take pride in ensuring that your purchases will be of the highest quality and value for money.


What if I do not like the design or wish to return my purchase?
Infinity Jewellery offers a 30 day money back guarantee (see our refund policy). You can have a full refund or you are welcome to exchange it for something else more to your liking. All items must be returned via Royal Mail Special Delivery which ensures there is proof of delivery. Please insure the item for a maximum value, which currently is £ 2,500.00 DO NOT write Infinity Jewellery on a package when returning it to us. Instead, please write Infinity Ltd. This will help to prevent the possibility of theft in transit.


Does my piece of jewellery come with a certificate?
Every above 0.20ct is supplied with a certificate which is free of charge. The certificate is supplied by independent laboratories. We deal with GIA, HRD, IGI and AnchorCert.


Do all products carry a hallmark?
Yes, all our products are hallmarked which is the guarantee of the precious metal content of your jewellery. Hallmarking earliest forms of consumer protection.


Can I order over the telephone?
Feel free to call us on 08453883869. We would need your contact details, the item number/s of what you would like to purchase and your credit/debit card details. We will email confirmation of your purchase over the phone.


How can I tell the ring size?
If you do not know the ring size we are happy to post you a free ring sizer or one can be downloaded from our website by clicking on the “sizing” tab. Please see this page for ideas on how to measure the ring size if the ring is a surprise gift.


Do you have a showroom? Can I arrange a viewing before purchasing?
Our showroom is located in central London Mayfair. It is advised you give us a call on 08453883869 first to make an appointment or email us on info@infinity-jewellery.com. When making an appointment please let us know which items you are interested in viewing.


What about packaging?
Every piece of jewellery comes in a modern jewellery box which comes in a beautiful gift box.


How is my jewellery delivered?
Your purchase will be delivered by Royal Mail Special Delivery which is a guaranteed next day service, before 1pm, your jewellery is fully insured. If you have any special instructions please do not hesitate to let us know – in some instances clients wish for a item to be delivered to a address other than their registration address.


What is the difference between white gold and platinum?
Platinum is a natural white metal. To achieve “white” gold - yellow gold is mixed with other metals to make it whiter and is often plated with rhodium to achieve its shiny white surface. Over time white gold might begin to yellow and may require re-plating to regain its white colour. Platinum weighs about 40 % more than white gold as it is a denser metal. Both platinum and gold can be scratched and neither are indestructible. Over time platinum develops a matte finish but if you prefer the high-finish look, regular polishing by a professional can maintain this finish.
Yes. All the prices displayed on our website are inclusive of vat.


Do you offer an engraving service
We can have your jewellery engraved for you. An additional charge is required and can be deceased with you if you simply contact us by telephone or email.


What is included in the price?
Your purchase is inclusive of vat and delivery charges. Each purchase includes a free diamond certificate document as well as packaging . The price seen online if the price you pay - there are no hidden extra charges.


What do I do if I have a special request?
On the right hand side of our home page, click on the Special Request button where you will be able to enter your name, email address and enquiry.


What does 'RRP' stand for?
"Recommended Retail Price". This is the price you could expect to pay on the high street for the same item of jewellery. The RRP will appear above each of our online prices. This is the value to use for your personal insurance purposes.


What payment methods do you accept?
We currently accept payment through Visa, MasterCard, Maestro, Electron and Solo. In the final stages of processing your order you will be directed to RBS Worldpay were your card payment can be made with the highest levels of security. If you wish to make payment using an alternative payment method please do not hesitate to contact us by telephone or email us on info@infinity-jewellery.com. For more information about RBS WORLDPAY please visit their website on http://www.rbsworldpay.com.


What is your policy on Conflict/Blood diamonds?
We are committed to the ongoing global efforts to stop the trade in conflict diamonds and we fully adhere to the Kimberley Process Certification Scheme** (KPCS). All of the diamonds we buy are sourced from KPCS compliant countries and we have a comprehensive set of Company Policies and Practices.


How do I take care of my diamond
Try not wearing your diamond if you are doing rough work. Diamonds are extremely durable; however a hard blow along the grain can chip them.
Keep your diamonds separate as diamonds can scratch other diamonds.
Diamonds can be dulled by skin oils, cosmetics, soap and cooking oils or grease. Regular cleaning once a month is the best way to keep them at their brilliant best.


How do I clean my diamond
Clean diamonds reflect light better and actually look bigger than dirty ones. So regular cleaning is the key to keeping your diamonds in sparkling condition. There are various recommended ways of cleaning your diamond:
Professional Cleaning
This is the best option for maintaining your diamond as clean as it can be. We recommend at least once a year having your diamond cleaned and checked by jewellery professionals-to make sure there are no loose claws or wear to the settings.
Liquid Detergent
It is possible to clean your diamond in the sink - but please remember to make sure the plug is in! You can soak your diamond in warm, soapy water using a mild liquid detergent. Use a soft toothbrush to gently brush the diamond while it's in the water. Afterwards rinse the jewellery under warm running water and pat it dry with a soft, lint-free cloth.
Ammonia & Water
Soak your jewellery in a solution of half ammonia and half cold water for approximately 30 minutes. Take out the jewellery and clean gently with a small soft brush. Finally, rinse with clean water and dry with tissue paper or lint-free cloth.
Jewellery Cleaner
You can use liquid jewellery cleaner from the shops as long as you carefully follow the instructions. Try to choose a brand name cleaner where possible.
Free Cleaning
If you return your ring to us once during the first year, we will gladly clean and check your ring for you free of charge.


piu meno pdf printer
Resources